Sickholiday.com Privacy Policy
www.sickholiday.com and the Sickholiday.com name is under the limited company of Fernard Limited. Fernard Limited is the Data Controller for Sickholiday.com.
Fernard Limited’s registered office:
Fernard Limited
115 Wilmslow Road
Handforth
Wilmslow
Cheshire
SK9 3ER
Fernard Limited, trading as Sickholiday.com is authorised under the Compensation Act 2006 to provide claims management services in the following sectors: –
Personal Injury
Authorisation Number: CRM41934
To view our Business Details on the Claims Management Regulator (CMR) website please click the link below
https://www.claimsregulation.gov.uk/details.aspx/41934/Fernard_Ltd/?search=simple&category=CRM&text=CRM41934§ors=&statuses=&dates=&startdate=00010101&enddate=99991231
If you have any questions or queries towards the Data Controller (Fernard Limited) then please contact the office via a letter to the registered address above.
Sickholiday.com Website
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personal Information’ is being used online. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personal Information in accordance with our website.
Sickholiday.com has a valid SSL certificate issued to Sickholiday.com.
Sickholiday.com is hosted by a Third-Party Company.
Sickholiday.com is hosted on 123-Reg on a VPS (Virtual Private Server). Fernard Limited is the owner and controller of the VPS and is administrated and maintained in house.
This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience. This website complies to all UK national laws and requirements for user privacy.
Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us remember and process how you ended up on the Sickholiday website. These help us with marketing and provide an audit trail for the information which we collect off the data subject.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browsers are a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.
Cookies are also used to enhance the user experience of the site. Not having cookies enabled may mean the site does not react in the way Sickholiday.com wish to have an end user experience.
To view 123-Reg’s Privacy Policy please click the link below
https://www.123-reg.co.uk/terms/privacy.shtml
Contacting Us
The legitimate interests of sickholiday.com contacting you is to respond to any enquiries or queries which we have had to our website.
There are a number of ways in which you can contact Sickholiday:
Phone
Calling the phone number on the website calls the Sickholiday office. (01625 253 020)
This phone number is a recorded phone line. Calls are recorded for monitoring and training purposes and also for reference if you wish to pursue a personal injury claim.
Calls are kept for 6 years in accordance with SRA protocols. This also forms part of our audit history for compliance with (CRM). This is to dispute any complaints or inaccuracies of any file which has been passed on to our panel of solicitors.
Live Chat
You can contact Sickholiday by connecting with one of our advisors over as live chat feature. This live chat feature is a Point of Contact with one of our trained advisors.
Messages over this platform are sent as a transcript to the operator.
Using this method, we may ask to contact you via another method (usually phone) dependent on confirmation of consent an Operator may call you to discuss your claim further.
Post
Sickholiday does not use post as a form of Marketing.
We only use postal services on the confirmation of a customer proceeding with a claim. Postal services are used to collect –
- Booking Documents
- Physical Picture evidence
- Any further information
Contact Form
Sickholiday has a contact form embedded on the website.
This contact form is used as a point of contact. Information entered into the contact form with agreement to the privacy notice means a member of the Sickholiday team will be able to contact you to discuss your case further.
The information we will ask for, so we can get in contact with the data subject is:
- Name
- Phone Number
- Length of Illness
This information is the minimum where Sickholiday.com can get in contact with the data subject to progress through with a claim.
Security of Information
Sickholiday.com takes measures to protect your data when entered on our website or when stored on our Client Management System (CMS).
These measures are to prevent or stop the unauthorized, unlawful or accidental deletion or changes which are made to the system.
Access is given to the minimal level for staff to actively perform in their roles. Access is Geographically limited with username and password access needed to view data. Data is stored in a locked on-site server and is backed up to the cloud to ensure disaster recovery procedures are adhered too.
Sickholiday.com as a domain uses SSL Software (SSL) to encrypt any data transfers which are made through our domain/website.
Information Regarding Third Parties (3rd Parties)
We do not receive data direct from third parties, but our website may be a link on another contact form from sources like social media.
This is done so Sickholiday.com can provide the service of the Advert or Website from which the link was clicked on.
Sickholiday.com does not use or obtain data subject records from third parties. Sickholiday.com uses its own direct marketing through forms of social media, PPC (such as Google) and radio advertisement on several radio stations.
We do not sell, trade or transfer data to outside parties (third parties). Data is passed on to a solicitor only at the request and confirmation of the data subject or party of the data subject.
Sensitive Personal Information
Sickholiday does not collect what is deemed as Sensitive Personal Information. This data will not be asked and will not be documented by Sickholiday. Examples from the ICO are listed below.
race;
ethnic origin;
politics;
religion;
trade union membership;
genetics;
biometrics (where used for ID purposes);
health;
sex life; or
sexual orientation.
Rights of a Data Subject
As a Data Subject with sickholiday.com you have rights under the General Data Protection Regulation.
The right to be informed;
The right of access;
The right to rectification;
The right to erasure;
The right to restrict processing;
The right to data portability;
The right to object;
Rights in relation to automated decision making and profiling;
To view your individual rights please view this documentation. This will outline your rights under GDPR by the ICO.
https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
Subject Access Request
A Subject Access Request can be made by any data subject. Sickholiday.com will comply with these requests as soon as possible after the identity of the data subject has been confirmed.
To make an SAR with Sickholiday.com please direct your request via email to:
office@sickholiday.com with the subject line “Subject Access Request” and please provide as much information as possible to aid us in performing this task.
You can also contact Sickholiday.com via post to:
115 Wilmslow Road
Handforth
Cheshire
SK9 3ER
Within this letter again please provide as much information as you can to allow us to perform in this task.
We have provided a link to the ICO guidelines on Subject Access Requests below to aid you with this task.
https://ico.org.uk/for-the-public/personal-information/
Charges may be deemed necessary if request is deemed excessive in line with GDPR.
